Last updated: November 7th, 2022
Merch Orders
Our merch is produced on demand (creating less waste than in conventional batch manufacturing) and manufactured in different locations worldwide.
Depending on where you are, your orders are fulfilled from the facility that can do it most efficiently.
Merch Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at navalapp@navalapp.com.
If your order should have arrived but you still don’t have it, before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at navalapp@navalapp.com with your order number.
If you provide an address that is considered insufficient by the courier or it is wrong, and the shipment is returned to us, we can send you a replacement order, but shipping will be at your own cost.
Customs
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Refunds and Returns
Refunds and Returns are only offered to customers who receive the wrong or damaged items. If any of these apply, please contact us at navalapp@navalapp.com with photos of wrong/damaged items, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
Any claims for misprinted/damaged/defective/wrong items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Exchanges
We don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at navalapp@navalapp.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
Unclaimed shipments
Shipments that go unclaimed are returned to us, and you will be liable for the cost of a reshipment to yourself (if and as applicable).